If youâre a customer, you might want to study how to migrate. The last few releases seem to clearly indicate that CPQ has been folded into Revenue Cloud and might be folded into the Vlocity CPQ at some point. LEX Record Edit pages get an undo button per field, but it doesnât apply to Dynamic Forms, because why lower tech debt when you can have multiple teams working on the same piece of the UI at the same time ?.Custom Address Fields now suck less but the State/Country bullshit still exists.Dynamic Forms are available on Mobile in beta.I rarely cover paid extensions, but seeing as CTI is always paid anyway: SF Voice gets internal calling, code-driven accept, hangup, and merging of calls (and support for custom LWC as a result), user-level setup checks to help users, extensions for pre-and post-call behavior, custom field data transfer⦠For me it blows the current competition out of the water unless youâre comparing purely API-driven call centers.For GDPR compliance you can host a contact preference form directly on Salesforce which is available to everyone with no login.Meetings can now be offered by email and from the Composer but I have not found if the Salesforce Meetings SKU is paid or just a marketing nameâ¦.If you were abusing Inactive Picklist Values, you canât anymore, the 4000 cap is now firm and enforced.Einstein Bots get an API which Iâm guessing is usable to integrate Bots with some LLM goodness, also get tons of minor updates yay ?.Study potential migration paths already IMO. Still not completely at LiveAgent parity, but already has some things that make it better in a few context. Messaging for In-App and Web continues its release frenzy with better pre-chat forms that also donât show if the user already answered it in a session and cross-subdomain/ cross-device chat, voice-message support, and better button display.Permissions continue to evolve towards PermSets, get OrgWide Email perms added and prepare the more complex but powerful perms future with better reporting, while PermSetGroups start invading Named Credentials (and assigning Credential Access directly has moved from the Credential to the Permission Set or Profile, which isnât documented properly but whatevs.).Einstein Search gets a few updates, the main one being the possibility to change Searchable Objects per Profile, which is pretty cool for personalization.
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